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Employee will work as a part of the IT department to support and maintain computer endpoints, peripherals, network devices, telephone systems, software and address end-user support tickets. This includes planning, configuration, installation, diagnosis, repair, maintenance, and optimization. Employee will perform responsibilities both in-person, or remotely, in a timely and accurate fashion which demonstrates knowledge and customer service focus.
Essential Duties & Functions
- Ability to troubleshoot end-user issues both in-person or remotely via telephone, RDP or other remote support application.
- Installation, configuration, and troubleshooting of workstations, laptops, projectors, conferencing equipment, phone systems, and associated peripherals.
- Demonstrate knowledge of computer software, operating systems, hardware and networking
- Support and troubleshoot Windows and Chrome OS operating environments.
- Help Provision and deprovision end user accounts and equipment
- Coordinate maintenance and repair tasks with external vendors as needed
- Experience with software as a service (SaaS) and other software hosting protocols a plus. Example: O365 / Google / Salesforce
- Follows security best practices along with organizational policies and procedures
- Excellent verbal and written communication skills
- Good problem-solving and critical-thinking skills
- Monitor/update/resolve helpdesk tickets
- Maintain a customer service mindset and a positive attitude while working with users.
- Properly troubleshoot and escalate tickets as needed to 2-3rd tiers support members
- Able to work in a team as well as independently
- Other duties/responsibilities as assigned
Key Responsibilities and Tasks:
- Research and develop a written strategic analysis of assigned market territory to include industry growth and competition, referral trends in rehabilitation, structure and development of rehabilitation offerings (and opportunities), and key challenges and prospects.
- Expand the presence and enhance the image of the organization in the marketplace.
- Oversee, track and report all contacts, presentations, and sales efforts necessary to facilitate and track admissions, as well as provide data on the efficacy and impact of marketing efforts.
- Develop relationships with payers; attend conferences, in-services, networking events and corporate level meetings.
- Facilitate and deliver industry, company, and educational presentations to insurers, case managers, physicians, risk managers, life care planners, attorneys, claims adjusters, discharge planners, other potential referral sources in conjunction with Business Development Liaison (BDL)
- Develop new sales opportunities in conjunction with BDL.
- In concert with company management team, maintain corporate standards in regards to customer satisfactions with payers/case managers, families, and residents in regards to the Admission’s process.
- Perform and assess pre-admission screenings for appropriateness of referral per client needs and goals, the client’s medical evaluation, company services and resources, and any other relevant or pertinent information.
- Work collaboratively with the program treatment teams on preparing for client admissions or re-admission to the program including but not limited to: developing medical protocols and providing education / training to personnel.
- Support program efforts to build consensus.